Refund policy
Last updated 23 October 2026
If we do not deliver
If you were charged and did not get what you paid for (for example the payment went through but your plan, credits or listing did not start, or you were charged twice), we will fix it or refund you. Tell us the email you paid with, the amount and roughly when. We check payment problems first.
Tender listings
If we cannot publish a listing you paid for, the listing fee, and any featuring fee paid for it, is refunded to the account you paid from. Refunds are made by hand and can take a few working days to show.
Listing credits
If a listing paid for with a credit is not published, the credit is returned to your balance automatically.
Alerts and trials
These run for a fixed period (30 days, or 7 days for the trial) and do not renew by themselves, so there is nothing to cancel. Once the period has started they are not refunded, except as above if we failed to deliver.
Donations
Donations are voluntary. If you gave by mistake, contact us soon and we will look at it.
How to ask
Use the contact form. Never send card numbers or passwords.